Etiquette & Policies

Florencia Skin Care operates by appointment only.

Florencia is designed and operated for adult clientele seeking a quiet, tranquil atmosphere. Parents, please make other arrangements for your children while you are Florencia’s guest, unless the child has an appointment.

 Please be considerate of other our guests and mute your cell phones and pagers.

 Florencia requires 48 hours notice in the event of a cancellation.

 Our prices may change without prior notice.

 In – Store Return Policies: unopened & undamaged product returns must be accompanied with the receipt within 7 days and will be honored with store credit. Opened products are not refundable and not returnable. Gift Certificates are not refundable or exchangeable.

 Gift Certificates make an ideal gift for any occasion. Gift Certificates are not refundable or redeemable for cash or refund. Florencia does not replace lost gift certificates. In order to redeem a gift certificate, it must be present at the time of redemption.

Shipping Policy: Most orders will ship within 3-4 business days. Most in – stock items will arrive within 7 – 10 working days. A street address is required. Include your daytime phone number when ordering. Claims and shortages must be reported within 24 hours of shipment. All packing materials must be saved.

Return Policies of shipped items:

Fragrances cannot be sipped to Alaska, Hawaii, Catalina Island, international destinations.  ALL SALES ARE FINAL.  Claims and shortages must be reported within 24 hours of delivery. All packing materials must be saved. You are responsible for the shipping charges on all returned items. Returns due to customer absence or refusal are subject to 25% restocking fee. 

“MiCo” skin care is a high – quality product line, and we hope you are delighted with your purchase.   Home routine is very important to keep your skin looking radiant and healthy. Please, don’t hesitate to call our Product Specialist with any questions at 707-789-0168. 

Florencia’s® philosophy: “Life is Beautiful, We Strive to Make You Feel and Look Great!”®

Suggestions: Please tell us of any opportunity to improve. 707-789-0168